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Data Center Switching
Bringing speed and intelligence to the edge of the network™

Support

We aim to give you with the best support for your BLADE Network Technologies equipment. We offer a range of customer support to keep your networks up and running smoothly 24 hours a day, 365 days a year.

Depending on the products you own, we deliver support directly from BLADE or via OEM partners such as HP, IBM and NEC.

How to Get Support

Customers who have purchased a BLADE Premium Service package may submit a support request at any time. You will need to register or logon before opening a case.

If you have not purchased a BLADE Premium Services package but own a blade switch from HP, IBM or NEC, you should contact the support provider for your blade server. See the Resources links on the right.

If you have a general question, we encourage you use our community forums. BLADE support experts monitor these forums daily. See the Resources links on the right.

The following table can help you get started with BLADE support.

How to Get Support

If you are: You can: Go to:
A BLADE RackSwitch customer Get information, download drivers and documentation for your BLADE RackSwitch
 
BLADE RackSwitch Support Page
An HP BladeSystem Customer Get support from HP, access community forum, download product info, and download drivers
 
HP Support Page
An IBM BladeCenter customer Get support from IBM, access community forum, download product info, and download drivers
 
IBM Support Page
An NEC SIGMABLADE customer Download product information in English or Japanese
 
NEC SIGMABLADE Support Page
Interested in purchasing a premium service contract Review the options and get more information
 
BLADE Premium Services page
A customer who has already purchased a BLADEHarmony  Premium Services contract for any of the above products Open a support case, check the status of  your support case


BLADE Customer Support System